Products

The Future of Business Bundle

Discover our new Future of Business Bundle and harness the potential of the future as we look to move beyond purpose-washing, become more and more reactive and embrace a wider...Read more

The Future of Experience Bundle

For brands and retailers, our Future of Experience Reports Bundle provides a guide to the key trends, case studies and strategic implications for in-store, online and phygital user experience in...Read more

The Future of Service 2017

Today’s always-on customers demand seamless service, but the gap between their expectations and retailers’ responses is widening. As interactions become faster and shallower, brand loyalty is increasingly hard-won. Our Future...Read more

The Future of Service 2017 Report

Genuinely sustainable strategies for success in the long term   Overview New thinking is urgently required as today’s on-demand culture continues to redefine everyday expectations. How can brands create meaning...Read more

The Future of Service Report 2017

From New Intimacy Offers to Sharing Economy Tactics, get to know the trends that will shape the lifestyle industries. Overview  New thinking is urgently required as today’s on-demand culture continues...Read more

The Immortal Brand

Brands and consumers are no longer satisfied by instantaneous gratification. Can we really plan in years, decades – even centuries? Seven years on from the start of the global financial...Read more

The Metaverse Bundle

How can your brand or business utilise the metaverse for good? Discover our Metaverse Bundle and unpack key trends guiding the evolution of entertainment in the metaverse and how we...Read more

The New Female Consumer

She’s Millennial. Educated. Affluent. Confident. Optimistic. And Sorted. She will rise to the top of her company or start her own. She embraces community – online and offline. With her...Read more

The New Male Consumer

Never have people been less sure of what it is that makes a man. The ability to be a breadwinner has vanished with the economic squeeze, and early 21st-century machismo...Read more

The New Value Economy

Ownership is receding as an ideal and a way to mark value. We share, rent and borrow products now, creating new systems of value and worth in the process that...Read more

The Optimised Self

Humanity is on a quest. It is not a quest for perfection, but for optimisation – to be the optimal versions of ourselves, the most effective and the most efficient...Read more